Exchange & Return Policy

Exchange Policy (All Other Categories - Except for Trunks and Briefs)

Free exchange available pan-India. Must be requested within 10 days of delivery.

Start an Exchange

Click below to initiate your exchange:

Start an Exchange

Fees & Limits

• One-time free exchange per order.
• Second exchange fee: ₹200 (1–2 items), ₹250 (3+).
• Once exchanged, items cannot be returned again.

Value & Pickup

• Exchange for equal or higher value.
• Lower value = store coupon for difference.
• Pickup arranged by WELLBI.
• Replacements ship in 3–5 business days after QC.

Packaging & Clearance

• Original packaging must be intact.
• No exchanges after 10 days.
• Clearance items: exchanges subject to stock; fees non-waivable.

10-Day First Try Guarantee
Applicable to Women’s Briefs & Men’s Trunks

At WELLBI, we understand that innerwear is personal. That’s why we offer a 10-Day First Try Guarantee for first-time purchases of Women’s Briefs and Men’s Trunks.

Eligible for Refund / Replacement

• This is your first innerwear purchase (Women’s Briefs or Men’s Trunks) from WELLBI.
• The order contains only one single unit of innerwear.
• The issue is related to:
• Wrong colour received
• Manufacturing defect
• Product received in damaged condition
• Colour fading
• Fitting issue (size too tight or too loose)
• The request is raised within 10 days from the date of delivery.

Not Eligible for Refund / Replacement

• Orders containing more than one innerwear product.
• Multiple consecutive innerwear orders placed by the same customer.
• Multipack purchases (2 or more units):
• Only one unit from the pack is eligible for refund.
• Remaining units are eligible only for replacement, provided they are unused, unworn, and in original condition with packaging intact.
• Fitting issues for:
• Multipack purchases (except the one eligible unit mentioned above)
• Repeat innerwear purchases
• Requests raised after 10 days from the date of delivery.
• Products showing signs of wear, washing, misuse, or non-manufacturing damage.

How to Request

• Email: info@wellbi.in
• WhatsApp: +91 96069 52956

Return Policy (All Other Categories)

You may request one exchange or one return within the eligible return window.

Return Charges

• If shipping charges were paid while placing the order (for orders below ₹599), no return fee will be charged, however, the original shipping cost is non-refundable.
• For orders above ₹599 (where shipping was free), return charges apply:
• ₹150 for 1–2 products
• ₹250 for 3 or more products

Eligibility Criteria

• Items must be unused, with original packaging and tags intact.
• Any damaged or defective product must be reported within 48 hours of delivery.

Clearance & Size Policy

• Clearance items are eligible for exchange only, subject to stock availability.
• Return charges are non-waivable.
• If the requested replacement size is unavailable, an alternative product or refund will be offered.

Start a Return

Start a Return

Refund Process

• Refunds processed in 3–5 business days post-QC.
• Return fees are deducted from the refund.
• If QC fails, item is discarded & refund not issued.

Buy 1 Get 1 Free (B1G1)

• Both items must be returned together.
• Partial returns not allowed.
• Return fee: ₹150 (1–2 items), ₹250 (3+).