Exchange & Return Policy

At WELLBI, we’re committed to delivering quality and comfort with every purchase. But if something isn’t right, we’re here to help with easy exchanges or returns.

FREE EXCHANGE – Pan India Orders

  • Exchange Window: Request an exchange within 10 days of delivery through our    https://wellbi-india.myshopify.com/apps/return_prime

  • One-Time Free Exchange: We offer one free exchange per order.

  • Second Exchange Fee (non-returnable/exchangeable afterward):

    • ₹200 for 1–2 products

    • ₹250 for 3 or more products.   

⚠️ Note:

  • Exchanges depend on stock availability.

  • Exchanged items are not eligible for return or further exchange

  • Product Value: You can exchange for an item of equal or higher value. If it’s lower, we’ll issue a coupon for the difference.

  • Pickup & Delivery: We’ll handle the pickup. Once your item passes the quality check, your replacement will be shipped within 3–5 business days.

  • Packaging: Keep the original packaging intact. We can’t accept exchanges after 10 days.

RETURN POLICY

You’re entitled to one exchange or easy returns if needed.

  • Return Fees:

    • ₹150 for 1–2 products

    • ₹250 for 3 or more products

  • Start a return here: https://wellbi-india.myshopify.com/apps/return_prime

Eligibility

  • Items must be unused and in original packaging with the tag attached.

Damaged Products

  • Contact us within 48 hours of delivery with photos to request a replacement or refund.

Size Not Available?

  • If the size you want isn’t in stock, we’ll either suggest you choose an alternative or refund.

REFUND PROCESS

  • Refunds are processed within 3–5 business days after the item passes our quality check.

  • Return charges are deducted from your refund. 

  • If the product fails the quality check, it will be discarded and no refund will be issued.

Buy 1 Get 1 Free (B1G1)

  • Both items must be returned together

  • Partial returns not allowed

  • Return Fee: It`s ₹150 for 1–2 items & ₹250 for 3 or more.

Need Help?

 Email: info@wellbi.in
Whatsapp/call: +91 9606952956

🔁 Start your exchange or return: https://wellbi-india.myshopify.com/apps/return_prime

Trust is mutual. Thank you for choosing WELLBI!