Cancellation Policy

At WELLBI, we strive to provide you with a seamless shopping experience. We understand that sometimes situations may arise where you need to cancel your order. To ensure transparency and convenience, we have formulated the following cancellation policy:

1. Cancellation Period: You can cancel your order at any time until it is in the "shipped" status. This includes items purchased on sale as well.

2. Initiating Cancellation: To cancel your order, simply visit our website to raise a cancellation request or contact our customer support team. Please provide your order details, and we will assist you in canceling the order promptly.

3. Cancellation Charge for Prepaid Orders: 

Before Order Processing: If you cancel your order before processing is completed, a cancellation charge of ₹50 per order will be applied. This charge is necessary to cover initial processing fees.

After Order Processing: If you cancel your order after it has been processed, a cancellation charge of 150 INR per order will be applied to cover delivery charges and processing fees associated with the cancellation.

4. Cancellation Charge for COD Orders: The 50 INR COD charge paid for confirmation during checkout will be deducted from the total amount payable. In the event of order cancellation, this charge is non-refundable.

5. Communication: Upon successful cancellation, you will receive a confirmation email or notification acknowledging the cancellation request.

6. Refund Process/Timeline: Any amount paid for the canceled order will be credited back into the same payment mode used during the purchase. This ensures a smooth and hassle-free refund process for our customers. Once the cancellation is processed, please allow a reasonable amount of time for the refunded amount to reflect in your account. The exact timeline may vary depending on your payment method.

7. Exceptions: Please note that orders cannot be canceled once they have been shipped. In such cases, you may consider initiating a return request following our return policy guidelines.