• We offer a 10-day hassle-free exchange from the date of delivery via https://wellbi.ecoreturns.ai/apps/ecoreturnsai/. Please note that only one free exchange is permitted per order, and this service is available exclusively for Pan India shipments.
• For a second exchange, a fee of Rs. 300 will apply for 1 or 2 products (covering logistics for reverse pickup and forward shipping). If you're exchanging more than 2 products, an additional Rs. 150 will be charged.
• When exchanging, the selected product must be of equal or higher value than the original item. If you choose a lower-value product, we will issue a coupon code for the difference, which can be used on your next purchase.
• We will arrange the pickup for your exchange, and you'll be notified once we receive your shipment. After we receive the product, your replacement will be shipped within 5-7 working days.
• Ensure the original packaging is intact for the pickup. Exchange requests submitted after 10 days from delivery will not be accepted. If you're exchanging for a higher-priced product, you will need to pay the difference to complete the transaction.

Please note:

• Exchanges are subject to product availability.
• Exchanged products cannot be returned or exchanged again.

Combo Product Exchange  Policy

1. One-Time Free Exchange*

• A one-time free exchange is available within 10 days of delivery.
•  Both products in the combo must be exchanged for the same size.
• Exchanges for different sizes are not allowed under the combo offer.
• Exchanges are subject to product availability at the time of the request.
  

2.Exchanged Products

• Products that have been exchanged cannot be returned.

3.Second Exchange

• A second exchange will incur a fee of ₹300 for 1 or 2 products, covering reverse pickup and forward shipping.
• For more than 2 products, an additional fee of ₹150 will be  applied.                                     

4. Exchange for SALES Purchase:

• Products purchased through sales, such as CRED sales etc., will incur a charge of Rs. 200 for exchange requests to cover logistics costs.

For Clearance Sale Purchases:

• Returns are not allowed.
• Exchanges are permitted with the following fees:
• Rs. 100 for 1 or 2 products
• Rs. 250 for 3 or more products
  This means that while refunds are not available, you can still exchange items under the specified conditions and charges.

For International Orders:

• Exchanges are not available.

Thank you for your understanding and continued support!
Best Regards,